These Terms of Service ("Terms") govern your use of the Fitsio website (fitsio.my) and the physiotherapy, fitness training, and recovery services we provide at 1-05, Amaya Service Apartment, Amaya Maluri, Jalan Jejaka 2, Maluri, Kuala Lumpur, Malaysia. By accessing this website or booking any of our services, you agree to be bound by these Terms.
If you do not agree to any part of these Terms, please do not use the website or our services.
1. Our Services
Fitsio provides physiotherapy treatment, personalised fitness training programs, athletic development, corrective exercise, and post-rehabilitation training. All services are delivered by certified physiotherapists and trainers at our facility in Kuala Lumpur.
Service descriptions on this website are provided for general information. Specific treatment plans and recommendations are tailored to each client following an initial assessment.
2. Bookings, Payment, and Cancellations
Sessions are booked primarily via WhatsApp using the contact buttons on this site. Pricing for each plan is listed on our Pricing page; prices are in Malaysian Ringgit (RM) and may be updated from time to time. Confirmed prices at the time of booking apply.
Cancellation and rescheduling:we ask for at least 24 hours' notice before your scheduled appointment. Late cancellations or no-shows may incur a fee. To cancel or reschedule, contact us via WhatsApp at +60 12-2631434.
Package sessions are non-transferable and non-refundable once purchased, except where required by Malaysian consumer protection law.
3. Health Disclosure and Assumption of Risk
Physiotherapy and fitness training involve physical activity and carry inherent risks of injury or aggravation of existing conditions. By booking and participating in any session, you acknowledge and accept these risks.
You agree to:
- Disclose all relevant medical conditions, injuries, medications, allergies, and pregnancy status before your first session and update us if any of these change
- Follow the instructions of your physiotherapist or coach during sessions
- Stop any activity that causes pain beyond what is normal for the exercise, and inform your provider immediately
- Consult your doctor before beginning a training program if you have a serious medical condition or have recently undergone surgery
Our services are not a substitute for emergency medical care. If you are experiencing a medical emergency, call 999 (Malaysia) or go to the nearest emergency department.
4. Acceptable Use of the Website
You agree not to use this website to:
- Violate any applicable laws or regulations
- Impersonate any person or misrepresent your affiliation
- Attempt to gain unauthorised access to any part of the site, its servers, or related systems
- Use automated means (scrapers, bots) to access the site at a rate that disrupts normal operation
- Reproduce, redistribute, or commercially exploit content from this site without our written permission
5. Intellectual Property
All content on this site — including text, graphics, logos, photographs, videos, and the Fitsio name and branding — is owned by or licensed to Fitsio and is protected by Malaysian and international copyright and trademark laws. You may view and share links to the site for personal, non-commercial purposes only.
Testimonials displayed on this site are real reviews from clients, used with their permission. Reviewers retain ownership of the original text and likenesses associated with their contributions.
6. Third-Party Links and Services
Our website includes links to and embedded content from third-party services such as WhatsApp, Facebook, Instagram, and Google Maps. We are not responsible for the content, privacy practices, or availability of these third-party services. Your use of those services is governed by their own terms and policies.
7. Limitation of Liability
To the maximum extent permitted by Malaysian law, Fitsio, its owners, employees, and contractors are not liable for:
- Injuries or aggravation of pre-existing conditions arising from participation in our services where you have not disclosed relevant medical information
- Indirect, incidental, or consequential losses arising from use of this website or our services
- Errors, omissions, or interruptions of the website caused by factors beyond our reasonable control
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded under Malaysian law, including liability for personal injury caused by negligence.
8. Privacy
Your use of this site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
9. Governing Law and Disputes
These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising out of or in connection with these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.
10. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services or applicable law. The "Last updated" date at the top of this page indicates when the Terms were most recently revised. Continued use of the site or services after changes are posted constitutes acceptance of the revised Terms.
11. Contact
Questions about these Terms can be sent to:
- Email: hello@fitsio.my
- Phone / WhatsApp: +60 12-2631434
- Address: 1-05, Amaya Service Apartment, Amaya Maluri, Jalan Jejaka 2, Maluri, Kuala Lumpur, Malaysia